At Modern Digs, we make every effort to ensure our customers are completely happy with their purchase so we can avoid returns altogether. We take pride in hand-selecting high quality modern furniture and accessories from manufacturers all over the world. In order to ensure you're thrilled with your purchase when it arrives, our buyers are trained to select only items that meet several criteria: First, the item must be well-made and boast a modern style we'd be willing to place in our own homes and offices. Second, every product must be professionally photographed and accurately depicted on our web site. Third, the manufacturer must have experienced packaging designers to ensure the product arrives to you in perfect condition! Additionally, each of our representatives has years of furniture experience, including in-depth knowledge of our entire product line to answer any question you may have before making a purchase.
In the event you are unhappy with your purchase, any Modern Digs regularly stocked item purchased at regular price may be returned within seven (7) days from the time of receipt or delivery, or thirty (30) days after shipping (whichever is shorter) for a refund. Order cancelations must be submitted and confirmed in writing prior to shipment to be exempt from our Return Policy. Mattresses, futons, pillows, sleepers and other bedding items cannot be returned. Special order and clearance items can NOT be returned.
All original shipping charges are NON-REFUNDABLE. Some of our products may ship with promotional offers, such as "free shipping," however the actual outbound shipping costs (from Modern Digs to you) will be deducted from any returned items.
All returns are subject to a 25% restocking fee, and the customer must also pay for return freight charges. The restocking fee and all freight charges (both ways) will be deducted from the amount refunded. Merchandise must be in new condition (not assembled) and returned in the original packaging as originally shipped. Merchandise that has been used, installed, or delivered with "concealed" damage can not be returned.
Delivery time frames are NOT guaranteed. Shipping delays are NOT cause for exemption from the Modern Digs Return Policy. Modern Digs is NOT responsible for shipping, manufacturer or production delays, and/or missed deliveries or estimated arrival dates. We make every effort to work with the best manufacturing and trucking companies; however occasionally delays and mishaps occur.
All returns must have prior approval and a return authorization number assigned. Contact us at info@ModernDigsFurniture.com or 855.MOD.DIGS for further instructions.
The Return Policy is applicable on all items that have shipped.
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